Be ready for surgery.
A surgery center has one job before the day of surgery: get the patient cleared. We do everything that stands in the way.
3,521,504Pages of medical records processed
Your EMR, filled out like magic.
Everything we find is written back into your EMR: the chart prep, screen results, pre-op note, eligibility. No copy-paste. No new tab to babysit.
Four things stand between a referral and the OR.
- Referral
- FaxesEvery page labelled manually.
- EligibilityCoverage surprises surface late.
- ClearancePatient history lives outside your walls.
- AuthorizationA wrong CPT becomes a denial.
- OR Ready
Your patients are stuck in the fax queue.
A surgery center has one job before the day of surgery: get the patient cleared. We do everything that stands in the way.
No coverage surprises.
Plan, riders, secondary, patient share: verified at booking, re‑checked 72 hours out.
One search. Screened against your criteria.
Pull records from 95% of US hospital EMRs to identify clearances and patients that belong at the hospital.
The denial, caught early.
Checked against payor criteria (met, not met, missing) before anything is submitted.
Lower cancellations. Less staff time wasted. Fewer denials. More bookings.
Designed for medical-grade trust.
Patients.app runs a model for your center. Your patient data doesn’t train anyone’s model, and everything we find cites the original source.
Your data never trains a model
No data contributes to any foundation-model training, ours or anyone else’s. Data is not de-identified and re-sold.
Citation-first summarization
Every sentence in a workup is anchored to a dated page from the original record. Clinicians can verify in a click.
HIPAA-compliant · SOC 2 Type II certified
Access scoped by role, audit logs for every view, and encryption at rest and in transit. Standard BAA and procurement packet on request.
Clinicians sign off
Every screen is a draft, not a decision. The clinician always signs off before a workup becomes part of the chart.
The questions we hear most
Is this AI doing diagnosis?
No. We use AI to reduce information overload, not to undertake any diagnosis or make any suggestions. You guide us with what you are looking for and we help you find it quickly and reliably.
I’m nervous about patient data. Does this require lots of permissions and IT help?
As long as you are treating patients, a Business Associate Agreement is all you need to get started. This gives us permission to find information on your patients under HIPAA.
You can also upload records on our secure portal or fax us. We can work with your PA and have you running within an hour - without a call to IT (unless you want to!).
What about my EMR?
We work with your existing EMR and reduce the time you spend trawling through it. We can send reports to your EMR so documentation is comprehensive and auditable.
I’m nervous about AI. Is it safe and private?
We set up a private and HIPAA compliant instance of AI that is exclusively for your practice. It does not share your patients’ data and only you can access it.
How do you know if this is reliable?
We have been working on this for over a year and have logged over 4,000 hours of clinical validation across three sites.
What if I have a new patient that I know nothing about?
That’s where we help the most. We plug into national data networks to help you find the information you need.
Why are you doing this?
Widespread EMR adoption has led to an explosion in medical record content. Every time a patient gets care, every subsequent clinician spends more time clicking. This is sapping the joy of clinical work.
A transplant nephrologist we work with gets paid $117 for a consult that requires 1.5 hours of record reading. Procedures are being canceled as information patients have already can’t be found. The list goes on. No one went through medical school for this.
Who is behind this?
Our team is made up of top researchers from Carnegie Mellon, Berkeley, MIT, Harvard and Oscar Health. Our clinical community practices across Mt Sinai, UPMC, UMass and Dignity Health. We are generously backed by investors who are clinicians and run major health systems. Read more about our team here.